IT Support

Our trusted partners can deliver superior IT support which would allow your organisation to focus on your business safe in the knowledge that critical systems and services are in safe hands. Our partners are a Microsoft Small Business Partner which means they have the expertise and experience to recommend and deliver reliable, high performance IT solutions for the UK SME market.

Service Summary

  • Comprehensive auditing and reporting services
  • IT Support, consultancy & planning services
  • Flexible support contracts
  • Reliable, knowledgeable & friendly support staff
  • Dedicated account manager
  • Dedicated technical consultant
  • Speedy and professional resolution of reported issues
  • Ongoing management and maintenance of systems
  • Proactive planning to maximise performance
  • Reduce operating costs
  • Free up in-house resources
  • Improve business productivity
Service Management

The purpose of the IT support service is to ensure the smooth running of your IT systems and network on a day-to-day basis. The Support Service may include server and network administration, for example, adding, removing and changing user accounts, setup and configuration of email services, management and configuration of network equipment such as firewalls and routers, diagnosing and resolving issues which cause your computer, software or network equipment to malfunction, software assistance, advice and training and operating system support.

Ongoing Support

When you require assistance, our technical support team is available from 9.00am to 5.30pm Monday – Friday excluding English public holidays providing technical assistance, fault diagnosis and resolution. You can get in touch with us via telephone or email. In most cases, service requests will be completed by talking through the issue with one of our technical staff and/or allowing access to your user’s computer via a remote connection to our Technician.


To ensure we deliver optimum quality of service, we offer a comprehensive, straightforward service level agreement (SLA), which allows us to assess our performance and demonstrate the value we provide to your business. The SLA also serves to clarify the standards you should expect from us. In order to make our service levels measurable we use a series of simple metrics defining our target response and fix times according to the service level of the problem.

What we support
  • PC installation
  • Printer installation
  • Switch, router and firewall set up
  • Email set up and support
  • Wi-Fi setup
  • Smartphone set up
  • Tablet & IPad set up
  • Migration of data
  • Data back up and storage
  • 3rd Party software service set up