Inbound Numbers
Oxtelecom provides a comprehensive portfolio of inbound business telephone numbers combined with easy to use, call management applications for any type and size of business including small businesses, informal contact centres, call centres, enterprise and government. Our UK inbound numbers include 01/02, 03, 0800, 0844, 0845, 0870, and 0871. Our Inbound Numbers are incredibly easy to use and can be managed from anywhere, on any device and with any number.
There’s no capital outlay and inbound numbers can be set up in minutes for maximum operational efficiency. Inbound also provides a ready-made business continuity solution. In the event of an outage you can instantly direct calls to another location, either manually or automatically. We also provide a diverse range of worldwide telephone numbers which allows organisations to provide telephone numbers wherever they serve customers without the costs associated with opening an office in a new territory.
Service Summary
- Wide choice of UK and International Inbound Numbers
- Market leading rentals and rates
- No capital outlay
- No long term contracts
- Easy to use
- Incredibly feature rich
- Very quick to set up
- Secure web portal for complete control
- Make changes in real time and on any device
- Never miss another call with advanced call statistics
- Reliable, always available network-based service
Customers benefit from sophisticated cloud-based call handling solutions free of capital expenditure and on-site hardware. Oxtelecom also provides a web-enabled, secure and feature rich call management portal. From the portal customers can set up services including Auto Attendant and Interactive Voice Response (IVR), call queuing, call recording, fax to e-mail, voicemail (including e-mail delivery and text notification), hunt groups and call routing plans.
Inbound numbers (geographic and non-geographic number) are an essential communications tool for businesses today and they can be used to improve the customer service experience, the measurement of ROI and performance of marketing campaigns, as well as a Business Continuity measure, increasing business resilience and flexibility. Our Inbound call handling solutions can be as simple as providing a single number where calls terminate to either a fixed line or mobile number or as complex as a sophisticated call management solution which captures agent information and caller feedback.
Avoid downtime, loss of productivity and lost sales. In the event an office is inaccessible or there is a power outage for example, inbound calls can be quickly redirected to alternative offices and numbers. Better still, the alternative call routing can be pre-defined and set up as part of your Disaster Recovery plan and invoked swiftly whenever required.
Oxtelecom you with complete control of your business numbers so you are not reliant on a network operator to make changes on your behalf, subject to timescales which might not suit your dynamic business environment. You can do everything yourself, enabling you to make changes securely and obtain important call reports and management information quickly which help you run your business really effectively.
How many calls does your business receive? How many calls are missed? How long do customer wait for an answer? How many enquiries has your latest ad campaign produced? When are your busiest hours and when should you ensure you have extra staff on hand? Our service provides you with access to a full range of call routing features and management information that can help address these issues and so much more besides.